Refund and Return Policy – MEGASORA

Effective Date: March 5, 2025

At MegaSora, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the policy outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.

  • The return request must be made within 30 days of receiving the product.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Digital/downloadable products

  • Gift cards

  • Items marked as final sale

  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, refunds will be processed to the original payment method within 5-10 business days.

  • Shipping costs are non-refundable.

4. Exchange Policy

We offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us within 7 days of receiving your order.

5. How to Initiate a Return

To initiate a return or refund request, please contact us at:

📍 Street: 469 Davis Avenue, Garden Grove, California, United States
📞 Phone number: 707-752-6584
📧 Email: info@megasora.xyz
🌐 Website: https://megasora.xyz

Once your return is approved, you will receive instructions on how to send the item back. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

6. Late or Missing Refunds

If you have not received a refund after 10 business days, please:

  • Check your bank account.

  • Contact your credit card provider, as processing times may vary.

  • If the issue persists, contact us at info@megasora.xyz.